DFDL’s Vinay Ahuja and Company’s Co-founder and Group CFO Discuss Eatigo’s Success in Bringing Technology Used in Airline Ticket and Hotel Room Reservations to the Restaurant Table
Episode 2: Cultural Set-Up Across Countries – One Size Does Not Necessarily Fit All
In the second part of this series, Sid discusses particularities in employee attitudes and norms in different countries, and strategies that can be employed to help harmonize standards across diverse cultures. This includes rolling out unified customer relationship management (“CRM”) systems across the organization, and by emphasizing group training sessions where employees working in different areas can meet together, learn from each other, and co-operatively form a more unified approach in how they operate.
Previous episode
Episode 1: Bringing Online Reservation Technology to the Restaurant World
Next episodes
Episode 3: Responding to Varying Customer Behaviors on a Common Platform
Episode 4: Changing Dining Habits
Episode 5: Merchants in Different Countries and How They Adapt to New Technology
Episode 6: Cross-cultural Human Resource Management – The Key to Success
DFDL Contact
Partner; Head of DFDL India Desk;
Head of the Regional Banking and Finance Practice Group & Head of the Indonesia Practice Group
DFDL Thailand
