DFDL’s Vinay Ahuja and Company’s Co-founder and Group CFO Discuss Eatigo’s Success in Bringing Technology Used in Airline Ticket and Hotel Room Reservations to the Restaurant Table
Episode 3: Responding to Varying Customer Behaviors on a Common Platform
Eatigo first entered the market in one advanced and one developing economy, Singapore and Thailand, with the aim of learning what approach works best for both. Sid comments on Singaporeans’ more direct approach, where they are very specific in what they are looking for, compared to the average Thai customer who likes to browse and see what is available. Sid discusses the challenges of creating a reservation platform able to cater for a wide variety of customer behaviors and preferences.
Previous episodes
Episode 1: Bringing Online Reservation Technology to the Restaurant World
Episode 2: Cultural Set-Up Across Countries – One Size Does Not Necessarily Fit All
Next episodes
Episode 4: Changing Dining Habits
Episode 5: Merchants in Different Countries and How They Adapt to New Technology
Episode 6: Cross-cultural Human Resource Management – The Key to Success
DFDL Contact
Partner; Head of DFDL India Desk;
Head of the Regional Banking and Finance Practice Group & Head of the Indonesia Practice Group
DFDL Thailand
