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Eatigo: From Inception to Expansion Across Asia – Episode 6: Cross-cultural Human Resource Management

DFDL’s Vinay Ahuja and Company’s Co-founder and Group CFO Discuss Eatigo’s Success in Bringing Technology Used in Airline Ticket and Hotel Room Reservations to the Restaurant Table
Episode 6: Cross-cultural Human Resource Management – The Key to Success

Here Sid talks about the multi-cultural character of Eatigo and how its four founding members all come from different cultures and countries. As he puts it, “Eatigo hires CVs, not people.” In other words, hiring the right people based on their experience and capabilities and not merely to tick arbitrary boxes based on gender, ethnicity, or sexual orientation. Sid notes that this approach has nonetheless resulted in Eatigo being active in seven countries with an incredibly diverse staff comprised of 25 nationalities. Vinay draws parallels with DFDL as a similar organization to Eatigo with no single ‘home’ country in the ASEAN region and a diverse and multi-ethnic team, key factors to their ongoing success.

Previous episodes

Episode 1: Bringing Online Reservation Technology to the Restaurant World

Episode 2: Cultural Set-Up Across Countries – One Size Does Not Necessarily Fit All

Episode 3: Responding to Varying Customer Behaviors on a Common Platform

Episode 4: Changing Dining Habits

Episode 5: Merchants in Different Countries and How They Adapt to New Technology

DFDL Contact

Vinay Ahuja

Partner; Head of DFDL India Desk;

Head of the Regional Banking and Finance Practice Group & Head of the Indonesia Practice Group

DFDL Thailand